Front Office Operations0 lei
About this course
This unit presents how the Front Office Department plays a vital role in a hotel, and it is the face of a hotel or hospitality establishment. Moreover, the responsibilities of the Front Office Department such as creating first hand impressions regarding the level of services and facilities provided, answering inquiries, directing queries to correct personnel/department are analysed.
Our course begins with the first step for generating great user experiences: understanding what people do, think, say, and feel. In this module, you’ll learn how to keep an open mind while learning.